Course Information

Introduction

This 25-day Operations Management Executive Diploma develops the knowledge and practical skills required to improve operational performance, manage processes and optimize organizational resources.

The program focuses on process management, key performance indicators, supply chain coordination and resource optimization. Participants will learn how to analyze operational activities, improve efficiency, measure performance and develop systems that support effective operations management.

Through practical frameworks, case studies and applied exercises, participants will develop the ability to identify operational challenges, improve workflows and support continuous improvement within organizations. The final five days are dedicated to a thesis project, where participants apply the operations management concepts and tools learned throughout the diploma to analyze a real organizational operations challenge and develop an improvement plan.

Objectives

By the end of this Executive Diploma, participants will be able to:

1. Analyze and improve organizational processes to increase efficiency, quality and operational effectiveness.

2. Develop and apply key performance indicators to measure operational performance and support decision-making.

3. Understand supply chain principles and improve coordination across operational activities.

4. Manage organizational resources effectively to improve productivity and achieve operational objectives.

5. Complete a practical thesis project that applies operations management concepts, tools and frameworks to an organizational operations challenge and presents an improvement plan.

Who Should Attend?

This Executive Diploma is designed for:

1. Operations managers and professionals responsible for managing daily activities and improving operational performance.

2. Department heads and business leaders involved in process improvement and organizational efficiency.

3. Supply chain, logistics and procurement professionals managing operational flows and resources.

4. Project managers and team leaders responsible for coordinating operational activities.

5. Professionals seeking to strengthen their understanding of operations management and continuous improvement practices.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.

Part 2 / 5

Understanding Operational Performance Measurement

- Exploring the role of KPIs in monitoring operational success.
- Understanding the relationship between objectives, measures and performance.
- Identifying suitable indicators for different operational areas.


Developing Effective KPIs

- Designing KPIs that align with organizational priorities.
- Defining measurement methods, targets and reporting requirements.
- Ensuring KPIs provide useful information for decision-making.


Using KPIs for Improvement

- Analyzing performance results to identify improvement opportunities.
- Using KPI data to support operational decisions.
- Creating performance improvement actions based on measured results.

Part 3 / 5

Understanding Supply Chain Management

- Exploring the principles and importance of supply chain management.
- Understanding the flow of materials, information and resources.
- Recognizing the impact of supply chain performance on organizational success.


Managing Supply Chain Activities

- Improving coordination between suppliers, operations and customers.
- Understanding inventory, logistics and supply planning requirements.
- Identifying opportunities to improve supply chain efficiency.


Supply Chain Improvement Strategies

- Analyzing supply chain risks and operational challenges.
- Developing approaches to improve reliability and responsiveness.
- Supporting continuous improvement across supply chain activities.

Part 4 / 5

Managing Operational Resources

- Understanding the importance of effective resource management.
- Identifying resource requirements for successful operations.
- Improving the use of people, equipment and materials.


Resource Planning and Optimization

- Developing approaches to allocate resources effectively.
- Balancing operational demands with available capabilities.
- Reducing waste and improving productivity.


Building Sustainable Operations

- Creating practices that support long-term operational efficiency.
- Improving resource utilization through continuous improvement.
- Aligning operational resources with organizational objectives.

Part 5 / 5 Executive Diploma Thesis

Operations Management Improvement Thesis

Day 21: Thesis Definition and Planning

- Identify an organizational operations challenge related to the topics covered during the diploma.
- Define the thesis problem statement, objectives and expected outcomes.
- Establish the scope, methodology and approach for the thesis project.


Day 22: Research and Operations Analysis

- Collect relevant information about the selected operations challenge.
- Apply process management, KPI, supply chain and resource management frameworks learned during the diploma.
- Analyze current operations practices, gaps and improvement opportunities.


Day 23: Developing Operations Solutions

- Develop recommendations to improve operational effectiveness.
- Create an implementation roadmap with actions and responsibilities.
- Define measures to evaluate operational improvement outcomes.


Day 24: Thesis Writing and Final Review

- Structure the thesis document using a professional format.
- Review analysis, recommendations and operations improvement approach.
- Prepare the executive summary and final presentation materials.


Day 25: Thesis Presentation and Evaluation

- Present the completed operations management improvement thesis project.
- Receive feedback and evaluation on the proposed solutions.
- Finalize practical actions for applying operational improvements within the organization.